Rating : - Poor product!!! We purchased this DeLonghi toaster oven and both the toaster and oven functions stopped working right after the one year warranty expired. We barely used this product. When it was working the timer was very loud and it was slow. The coating on the broiler pan chipped off shortly after we bought it. When contacting customer service we were told that there were no replacement parts available for our model and there was nothing we could do and nothing they would do for us. My $20 toastmaster lasted more than 15 years! This is the last time I buy a toaster based on appearance! From reading the other reviews on here it looks like this is a common problem with this model and I cannot believe that the company has done nothing to remedy this problem!